Top 10 use cases for ChatGPT

February 7, 2023

Top 10 use cases for ChatGPT

What’s the big deal? Why are so many people obsessed with this OpenAI chatbot?

Within one week of its launch in November 2022, ChatGPT crossed the one-million-user mark — and it’s only gotten more popular since then. 

In this guide, you’ll learn more about ChatGPT and its unique benefits, specifically for business owners and entrepreneurs. You’ll also learn some of the top use cases for ChatGPT and how you can incorporate it into your business.

What Is ChatGPT?

ChatGPT is a chatbot (software simulating human conversations via chat) developed and launched by OpenAI. It is a pre-trained generative chat — one that generates original language combinations rather than selecting from a bank of responses — that uses Natural Language Processing (or NLP).

In addition to generating human-like responses and conversational answers to questions, ChatGPT can create stories and poems. It can also carry out the following tasks:

  • Writing code 
  • Writing articles
  • Translating
  • Debugging

To make the chatbot carry out these demands, users just have to type the in command.

ChatGPT Training

ChatGPT has many data sources, including websites, textbooks, and news articles. It uses these sources to model language to respond to human interactions.

ChatGPT’s robust training makes it unique and more sophisticated than other AI solutions. It is trained on biased and unbiased data, allowing for more precise and reliable data outputs. Its deep-learning capabilities also enable it to generate more human-like and easily understandable answers. 

According to a blog post from OpenAI, the first version of ChatGPT was trained by human AI trainers. These trainers participated in conversations in which they played both the user and the AI assistant.

The trainers had access to moel-written suggestions to assist with response composition. The developers then mixed the new dialogue dataset with the dataset from Open AI’s previous AI solution, InstructGPT.  

ChatGPT Limitations

OpenAI has been transparent about the current limitations of ChatGPT.

For example, in the same blog post linked above, the creators note that this chatbot can sometimes produce “plausible-sounding but incorrect or nonsensical answers.” They also acknowledge its sensitivity to slight changes in input phrasing and its tendency to be wordy and overuse specific phrases.

Despite ChatGPT’s current limitations, OpenAI is excited about the chatbot’s future and is eager to receive feedback from users.

For those interested in experimenting with ChatGPT, it’s currently available for free through OpenAI’s website. 

Benefits of AI for Business Ideation and Growth

Artificial intelligence — specifically chatbots — offers numerous benefits for business owners and entrepreneurs, as well as professionals in sales, marketing, and customer service. The following are some of the most significant benefits you and your team may experience after utilizing ChatGPT:

Increased Efficiency and Productivity

One of the most frequently cited benefits of implementing AI is that it can increase an organization’s efficiency and productivity.

Sophisticated AI solutions can handle tasks at a pace and scale that humans can’t keep up with. 

It’s easy to assume this is a negative thing. However, AI is not replacing human workers. In fact, it’s making them better.

By taking over repetitive tasks, AI gives human workers more free time to focus on other tasks — high-value ones that technology can’t manage.

Shorter Timelines

With the help of AI, businesses will find that their timelines for things like product development and sales cycles get shorter.

With the help of automation, employees can work more quickly and complete tasks sooner without sacrificing quality or attention to detail. In addition to shorter timelines, business owners may also notice that their profitability and return on investment (ROI) increase. 

New Expansion Opportunities

When your business is running more efficiently and is more profitable (both benefits that can result from using ChatGPT and other AI solutions), you have more bandwidth to focus on new expansion opportunities.

You and your team will have more time to focus on innovation and come up with ideas for how you can grow the business, branch out into new fields, and connect with new audiences.

Improved Customer Service

Artificial intelligence — particularly chatbots — can significantly improve businesses’ customer service efforts.

Chatbots answer frequently asked questions quickly and at any time, day or night. By giving customers the answers they need, when they need them, you increase the chances that they’ll have a positive experience and continue working with your business.

Because chatbots can shoulder much of the load when it comes to answering customer questions, human customer service representatives also have more time to address more complicated issues.

Enhanced Monitoring

When they utilize artificial intelligence, businesses will likely find that their monitoring capabilities improve. AI can take in and process incredible amounts of data, allowing companies to identify potential issues, recommend action, and initiate responses almost instantly.

AI can also alert businesses to cybersecurity issues. By continuously processing data, AI solutions can identify problems and offer recommendations to resolve them.

Reduced Human Error

With the help of artificial intelligence, organizations can reduce errors and increase adherence to previously established standards.

By automating repetitive, rule-based tasks, AI can help businesses speed up processes and reduce errors. AI can also be trained to continuously improve, further enhancing project quality and reducing errors in the future. 

Better Talent Management

Business owners and hiring managers can also use AI to improve recruiting and talent management efforts. 

AI-enabled processes can reduce hiring costs and simplify candidate sourcing and screening. 

Some companies use chatbots to provide more personalized experiences to candidates. Personalized experiences increase engagement throughout the hiring process.

Chatbots can also provide “mentorship” to new employees, assisting with the onboarding process and helping new hires get up to speed more quickly.

Improved Marketing and Sales Efforts

Artificial intelligence tools like ChatGPT are especially beneficial to marketing and sales professionals.

Many marketers use chatbots to assist with content creation, relying on them to write blogs, social media captions, web copy, and more. AI tools can also combat plagiarism by scanning for duplicate content. 

As for sales teams, they can use artificial intelligence for their lead-generation efforts. AI can assist with audience research and provide more in-depth insight into customer needs and preferences. 

Top 10 Use Cases for ChatGPT

Are you curious about ChatGPT? Are you interested in incorporating it into your business? Here are ten examples of how you can use it to enjoy the benefits listed above: 

1. New Hire Training

Human resources departments can rely on ChatGPT to train new hires and ensure they understand their role and responsibilities.

New hire training can be time-consuming and stressful, both for the new hires and the trainers — especially when trainers have other tasks they need to complete. Artificial intelligence tools like ChatGPT can lighten trainers’ load without sacrificing trainees’ experience.

For example, ChatGPT is known for providing straightforward answers to questions and facilitating human-like conversations.

Employers can use this tool to answer new employees’ questions and ensure they understand training materials. ChatGPT also provides a place for trainees to ask clarifying questions. 

Read more: Recruiting with ChatGPT & How to use ChatGPT in recruiting

2. Information Summaries

Research is a critical part of the job for sales and marketing professionals. Without an in-depth understanding of the business’s target audience, the business’s competitors, etc., it’s difficult for marketers and sales representatives to create effective campaigns, generate and nurture leads, and close deals.

Research is essential, but it’s also time-consuming. ChatGPT can simplify the process by searching the internet and collecting relevant information. It can also summarize that information, giving marketers and sales professionals the highlights and ensuring they have the most pertinent details.  

To get started quickly -use the Google Chrome extension “Chat GPT for Sheets and Docs” to quickly create a summary of a long text using a predefined prompt.

Get more insights: 100 Chat GPT prompts for research and creativity

3. Keyword Targeting

Search engine optimization (SEO) plays a significant role in helping businesses increase online visibility, generate more website traffic, and boost conversions.

One of the most essential parts of SEO is keyword research. Keyword research helps businesses identify the specific terms they should incorporate into their content to reach their target audience and connect with those searching for products or services like theirs.

ChatGPT assists with keyword research by helping users identify synonyms for target keywords. These synonyms can help marketers expand their reach, fine-tune their campaigns, and strengthen their on-page SEO strategies.

Further reading: Top chat gpt prompts for SEO

4. Writing Ad Copy

Quality ad copy encourages members of your audience to visit your business, learn more about your products or services, and invest in your offerings. If you struggle with writing ad copy, let ChatGPT help you out. 

ChatGPT can create outlines for ad copy. These outlines provide structure and help to guide you in the right direction.

Some sales professionals also use ChatGPT to write intriguing emails and social media direct messages, helping with their cold outreach and increasing their chances of converting cold leads.

Read more: 15 strategic ChatGPT prompts for PPC marketers.

5. Automating A/B Testing

A/B testing allows marketers to evaluate different aspects of their marketing campaigns to see which one is more effective.

For example, when working on an email marketing campaign, one might use A/B testing to experiment with two different subject lines. Once they know which email gets more opens, clicks, etc., they’ll know which subject line to use moving forward. 

ChatGPT can automate A/B testing to help you quickly access beneficial insights that help you refine your marketing efforts.

Learn how companies are leveraging the power of ChatGPT and AI in A/B-testing. 

6. Name Generation

One of the most fun — but also most useful — aspects of ChatGPT and other AI solutions is that they can assist with name generation.

Do you need to come up with a new name for a product, course, podcast, or webinar? If so, ChatGPT can help. 

You can rely on ChatGPT to come up with names using your target keyword(s), helping you improve your search engine ranking and connect with your ideal audience.

Try out the new business name generator from Squadhelp. Or the new SmartName App where you can generate brand names, businesses, books and articles. 

7. Code Writing and Checking

In addition to writing content, proofreading, and scanning for plagiarism, ChatGPT can also write and check code.

Some people have already used ChatGPT to create apps from scratch. They’ve found that it also offers tips for better app development and can review code to identify potential errors.

If you’re thinking about launching an app for your business, ChatGPT can act as an excellent starting point.

It’s still beneficial to have the app reviewed by a professional before you make it available to your customers. However, ChatGPT can help you get started and bring your app to market faster.

More useful tips on how to use ChatGPT for coding

8. Customer Service

ChatGPT can help businesses mitigate many common customer service issues. The following are some specific benefits you might see when incorporating ChatGPT into your customer service efforts:

  • Shorter response times
  • More unique and helpful chatbot responses
  • More appropriate responses (combating poor agent behavior)
  • Increasing the accessibility and reliability of communication channels

Those who have already experimented with ChatGPT for customer service have found that it provides detailed answers, explains complex issues clearly, and adjusts its tone to fit the situation.

How to think when using ChatGPT for Customer Services and Customer Success

9. Lead Nurturing

Sales professionals can rely on chatbots like ChatGPT to assist with lead nurturing at the early stages of the sales funnel.

ChatGPT can answer frequently asked questions, provide insight into the specific benefits a product or service offers, and assist with scheduling product demos or meetings with sales reps. All these benefits, in turn, can shorten the sales cycle and help sales teams convert more leads into paying customers/clients. 

Get more insights from Why & How to build a Lead Generation chatbot to boost marketing strategy

10. Sentiment Analysis

ChatGPT does an excellent job of analyzing text sentiment. These analyses help to determine whether a message is positive, negative, or neutral.

As you know, there’s often more to a message than just the words on the screen. You also need to consider the feeling and intention behind those words. Otherwise, you won’t be able to provide an adequate response and could end up putting off a potential customer or client.

ChatGPT can help professionals understand the sentiment behind a message from a customer, a review, or a mention on social media. This information ensures they respond appropriately, improving the business’s reputation and boosting customer satisfaction.

One company in particular that is taking advantage of this is Wingman. Here’s ChatGPT’s explanation of Wingman's sentiment analysis: 

“Wingman is a sales software that uses sentiment analysis to assist sales reps in understanding their prospects' needs. This software examines customer feedback and online discussions to recognize significant terms and phrases that help sales reps comprehend customer sentiment. By recognizing the sentiment of customer conversations and feedback, sales reps can focus their energy and resources on the most important leads. Additionally, they can prioritize prospects to contact and adjust their message to better fulfill customer needs and enhance their success rate.”

Want to learn more about ChatGPT for Sentiment Analysis? Check out these sources:

Revolutionizing Sentiment Analysis with GPT-3: Part 1

Revolutionizing Sentiment Analysis with GPT-3: Part 2

Get on the ChatGPT train today!

From writing code and drafting emails to answering customer questions and training new hires, the possible use cases for ChatGPT are practically limitless.

Feb 6th Google just announced their ChatGPT challenger Bard. and the recent Microsoft Leak of Bing's new bot is just out.

If you’ve been thinking about experimenting with ChatGPT and want to experience the benefits of AI, what are you waiting for? The speed of which the global tech giants are competing is neck breaking: